This Privacy Policy explains how QUICK COOK (PRIVATE) LIMITED ("Quick Cook", "we", "us" or "our") collects, uses, discloses and safeguards your information when you visit our website, place an order, contact us, or use our mobile application (together, the "Services"). We are committed to protecting your privacy and handling your personal data transparently and responsibly.
By using our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please do not use our Services.
1. Information We Collect
1.1 Information you provide to us
- Contact details — such as your name, phone number and email address when you place an order or send us a message.
- Order information — the items you order, delivery or pickup preferences, and any special instructions.
- Communications — the content of messages, feedback, reviews or support requests you send us.
1.2 Information collected automatically
- Device & usage data — such as device type, operating system, app version, browser type, IP address, and pages or screens you view.
- Approximate location — only where you grant permission, to estimate delivery areas and serve you better. We do not collect precise location data without your explicit consent.
- Cookies & similar technologies — used on our website to remember preferences and measure performance (see Section 7).
1.3 Permissions our mobile application may request
Where our mobile application requests device permissions, it does so only for the stated purpose and only with your consent:
- Network access — to load menus, place orders and sync your account.
- Location (optional) — to suggest nearby service areas and accurate delivery estimates.
- Notifications (optional) — to send order status updates and offers.
You can revoke any permission at any time through your device settings.
2. How We Use Your Information
- To receive, process, prepare and fulfil your orders.
- To contact you about your order, including confirmation and status updates.
- To provide customer support and respond to your enquiries.
- To operate, maintain, improve and secure our Services.
- To send you promotional offers where you have opted in (you may opt out at any time).
- To detect, prevent and address fraud, abuse or technical issues.
- To comply with applicable laws and legal obligations.
3. Legal Basis for Processing
We process your personal data where it is necessary to perform a contract with you (such as fulfilling your order), where you have given consent (such as marketing communications or optional permissions), where we have a legitimate interest (such as improving and securing our Services), and where required to comply with a legal obligation.
4. How We Share Your Information
We do not sell your personal information. We may share information only in the following circumstances:
- Service providers — trusted third parties who help us operate our Services (for example, hosting, analytics, payment processing or delivery), bound by confidentiality and data-protection obligations.
- Legal & safety — where required by law, regulation, legal process, or to protect the rights, property or safety of Quick Cook, our customers or the public.
- Business transfers — in connection with a merger, acquisition or sale of assets, subject to this Policy.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes set out in this Policy, including to satisfy any legal, accounting or reporting requirements. When information is no longer needed, we securely delete or anonymise it.
6. Data Security
We implement appropriate technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies to keep the site functioning, remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings, although some features may not function properly as a result.
8. Children's Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
9. Your Rights and Choices
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict certain processing of your information.
- Withdraw consent at any time where processing is based on consent.
- Opt out of marketing communications.
To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law.
10. Third-Party Links and Services
Our Services may contain links to or integrate with third-party websites or services that are not operated by us. This Policy does not apply to those third parties, and we encourage you to review their privacy policies.
11. International Users
We are based in Pakistan, and your information may be processed in Pakistan or other locations where our service providers operate. By using our Services, you acknowledge that your information may be transferred to and processed in these locations.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this Policy periodically.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
QUICK COOK (PRIVATE) LIMITED
Street No. 14, Lane C, House 6, Islamabad, 44000, Pakistan
Phone: +92 321 762 8451
Email: hello@quickcookpk.com